{"id":779,"date":"2023-08-02T16:10:01","date_gmt":"2023-08-02T19:10:01","guid":{"rendered":"https:\/\/pizzacommarketing.com.br\/?post_type=podcast&p=779"},"modified":"2023-09-21T13:20:02","modified_gmt":"2023-09-21T16:20:02","slug":"diferenca-entre-cs-e-cx-wellington-jose-amaro","status":"publish","type":"podcast","link":"https:\/\/clientes.21brz.com.br\/pcm\/site\/podcast\/diferenca-entre-cs-e-cx-wellington-jose-amaro\/","title":{"rendered":"Diferen\u00e7a entre CS e CX – Wellington Jos\u00e9 – Amaro"},"content":{"rendered":"

Voc\u00ea sabe a real diferen\u00e7a entre Customer Sucess e Customer Experience?<\/p>\n

Convidamos o Wellington Jos\u00e9, Head de Produtos Digitais da Amaro, para batermos um papo sobre a import\u00e2ncia de possuir um olhar centralizado na experi\u00eancia do cliente, principalmente, quando se trata de compra de produtos digitais.<\/p>\n

Durante nosso bate-papo falaremos sobre:
\n– Diferen\u00e7a entre CS e CX.
\n– A import\u00e2ncia de medir KPIS.
\n– Maiores desafios do e-commerce;
\n– Como utilizar intelig\u00eancia artificial durante venda de produtos digitais;<\/p>\n

Uma aula completa. N\u00e3o vai perder, n\u00e9?<\/p>\n

\ud83c\udf93 Epis\u00f3dio V\u00c1LIDO de certificado. Ent\u00e3o, bora pegar o seu?
\nSe inscreva gratuitamente na Academia 21LIVE, assista o epis\u00f3dio por l\u00e1 e pegue seu certificado gratuito<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Voc\u00ea sabe a real diferen\u00e7a entre Customer Sucess e Customer Experience? Convidamos o Wellington Jos\u00e9, Head de Produtos Digitais da Amaro, para batermos um papo sobre a import\u00e2ncia de possuir um olhar centralizado na experi\u00eancia do cliente, principalmente, quando se trata de compra de produtos digitais. Durante nosso bate-papo falaremos sobre: – Diferen\u00e7a entre CS<\/p>\n","protected":false},"author":1,"featured_media":780,"menu_order":0,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-779","podcast","type-podcast","status-publish","format-standard","has-post-thumbnail"],"yoast_head":"\nDiferen\u00e7a entre CS e CX - Wellington Jos\u00e9 - Amaro - Pizza com Marketing<\/title>\n<meta name=\"description\" content=\"Convidamos Wellington Jos\u00e9, Head de Produtos Digitais da Amaro , para falarmos sobre Customer Sucess e Customer Experience.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Diferen\u00e7a entre CS e CX - Wellington Jos\u00e9 - Amaro - Pizza com Marketing\" \/>\n<meta property=\"og:description\" content=\"Convidamos Wellington Jos\u00e9, Head de Produtos Digitais da Amaro , para falarmos sobre Customer Sucess e Customer Experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/clientes.21brz.com.br\/pcm\/site\/podcast\/diferenca-entre-cs-e-cx-wellington-jose-amaro\/\" \/>\n<meta property=\"og:site_name\" content=\"Pizza com Marketing\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-21T16:20:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/clientes.21brz.com.br\/pcm\/site\/wp-content\/uploads\/2022\/03\/cover-guilherme-araujo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"768\" \/>\n\t<meta property=\"og:image:height\" content=\"432\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/clientes.21brz.com.br\\\/pcm\\\/site\\\/podcast\\\/diferenca-entre-cs-e-cx-wellington-jose-amaro\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/clientes.21brz.com.br\\\/pcm\\\/site\\\/podcast\\\/diferenca-entre-cs-e-cx-wellington-jose-amaro\\\/\"},\"author\":{\"name\":\"brz-adm\",\"@id\":\"https:\\\/\\\/clientes.21brz.com.br\\\/pcm\\\/site\\\/#\\\/schema\\\/person\\\/aea2a7c686284808d259ec6b6421cdcc\"},\"headline\":\"Diferen\u00e7a entre CS e CX – Wellington Jos\u00e9 – Amaro\",\"datePublished\":\"2023-08-02T19:10:01+00:00\",\"dateModified\":\"2023-09-21T16:20:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/clientes.21brz.com.br\\\/pcm\\\/site\\\/podcast\\\/diferenca-entre-cs-e-cx-wellington-jose-amaro\\\/\"},\"wordCount\":132,\"publisher\":{\"@id\":\"https:\\\/\\\/clientes.21brz.com.br\\\/pcm\\\/site\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/clientes.21brz.com.br\\\/pcm\\\/site\\\/podcast\\\/diferenca-entre-cs-e-cx-wellington-jose-amaro\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/clientes.21brz.com.br\\\/pcm\\\/site\\\/wp-content\\\/uploads\\\/2023\\\/08\\\/04_18227-PCM-Artes-Wellington-Jose-Thumb.jpg\",\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/clientes.21brz.com.br\\\/pcm\\\/site\\\/podcast\\\/diferenca-entre-cs-e-cx-wellington-jose-amaro\\\/\",\"url\":\"https:\\\/\\\/clientes.21brz.com.br\\\/pcm\\\/site\\\/podcast\\\/diferenca-entre-cs-e-cx-wellington-jose-amaro\\\/\",\"name\":\"Diferen\u00e7a entre CS e CX - 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